Privacy Policy

 

Background

Perceptor Inspection Holdings Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and partners and will only collect and use personal data in ways that are described here, and in a way, that is consistent with our obligations and your rights under the law.

1. About Us

Perceptor Inspection Holdings Ltd is private limited company registered in England & Wales under number 11251387 is registered to an address in the United Kingdom. This privacy notice is issued on behalf of Perceptor Inspection Holdings Ltd. Perceptor Inspection Holdings Ltd is the controller and responsible for this website.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact Details

Full name of Legal Entity: Perceptor Inspection Holdings Limited.
Registered address: 61 Bridge Street, Kington HR5 3DJ United Kingdom
Data Protection Officer: Anjela Jay
Email address:  dpo@perceptor-inspection.com
Telephone number: +44 (0)1926 611740

You have the right to make a complaint at any time to your respective supervisory authority. The Information Commissioner’s Office (ICO) is the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO. Please see Part 4(i) below for details of our complaints process.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025, as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. It does not include data where the identity has been removed (anonymous data).

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.
b) The right to access the personal data we hold about you. Part 11 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 12 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. Part 7 explains more about how we use your personal data, including automated decision-making and profiling.

i) The right to complain to us. Under the Data (Use and Access) Act 2025, you have the right to raise a complaint directly with us if you believe we have not handled your personal data in accordance with data protection law. Please see Part 4(i) below for details of how to do this.

For more information about our use of your personal data or to exercise any of the above rights, please contact us using the details provided in Part 12.

(i) Complaints

If you believe we have not handled your personal data in accordance with data protection law, you have the right to raise a complaint directly with us. You can do this in any of the following ways:

By email to: dpo@perceptor-inspection.com

By post to: 61 Bridge Street, Kington HR5 3DJ, United Kingdom

Please include your name, a description of your concern and any relevant details to help us identify the matter. We will acknowledge your complaint within 30 days of receiving it and will respond to it without undue delay.

If you are unhappy with how we have handled your complaint, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. They can be contacted as follows:

Website: ico.org.uk/make-a-complaint

Telephone: 0303 123 1113

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us:

  • Identity Data includes first name, last name, username or similar identifier, title, and gender.

  • Contact Data includes email address and telephone numbers.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

  • Profile Data includes your username and password, your interests, preferences and feedback.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

6. How is your Personal Data collected?

We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity and Contact Data by filling in forms or providing other information via our website. This includes personal data you provide when you:

  • Request our services;

  • Subscribe to our publications;

  • Request marketing to be sent to you or

  • Attend webinars

Third parties or publicly available sources

We may receive personal data about you from various third parties [and public sources] as set out below.

7. How Do You Use My Personal Data?

Under the UK GDPR and the Data (Use and Access) Act 2025, and where applicable the EU GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, because it is in our legitimate business interests to use it (provided that your interests and fundamental rights do not override those interests) or because we need to comply with a legal obligation.

Where the California Consumer Privacy Act (CCPA) applies, we will handle personal information in accordance with the requirements set out under that law.

Your personal data may be used for one of the following purposes:

  • Providing and managing your account.

  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.

  • Personalising and tailoring our products and services for you.

  • Communicating with you. This may include responding to emails or calls from you.

  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in our communications).

  • Where we need to comply with a legal or regulatory obligation.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news and offers on our products and services. We will only send you electronic marketing communications where we have your consent or where we are otherwise permitted to do so under applicable law. You will not be sent any unlawful marketing or spam.

We will always work to fully protect your rights and comply with our obligations under the UK GDPR, the Data (Use and Access) Act 2025, and where applicable the EU GDPR, and the Privacy and Electronic Communications Regulations 2003 (PECR). You can opt out of receiving marketing communications from us at any time by following the unsubscribe or opt-out instructions in our communications, or by contacting us using the details set out in this privacy policy.

Cookies

Our website uses cookies. A cookie is a small text file placed on your device by our web server when you visit our website. Cookies allow us to recognise your device and store certain information about your preferences or past interactions with our site.

Under the Privacy and Electronic Communications Regulations 2003 (PECR), as amended by the Data (Use and Access) Act 2025, we operate the following types of cookies:

  • Necessary cookies: These are essential to enable core site functionality and to remember your preferences and choices, such as language preferences or customised settings. They are always on and do not require your consent.

  • Performance and Analytics cookies: These provide quantitative measures of website visitors and allow us to count visits and traffic sources in order to improve the performance of our site. They are switched off by default and will only be set if you give your consent via our cookie settings tool.

  • Advertising cookies: These are used by advertising companies to serve ads that are relevant to your interests. They are switched off by default and will only be set if you give your consent via our cookie settings tool.

You can accept, reject or manage your cookie choices at any time by clicking the cookie settings link on our website. Withdrawing your consent will not affect the lawfulness of any processing that has already taken place.

We may use third-party analytics providers (such as Google Analytics) who may place cookies on your device. These providers use information about your visits to our website and other websites to help us understand how visitors use our site. This information does not include your name, address, email address or telephone number.

For more information about how to manage cookies in your browser, please visit www.allaboutcookies.org.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected; including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK.

When assessing whether a third country provides adequate protection, we apply the “data protection test” as set out under the Data (Use and Access) Act 2025, which assesses whether the standard of protection in that country is not materially lower than that afforded under UK law.

We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.
Please contact us using the details below in Part 12 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

The security of your personal data is essential to us. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Do You Share My Personal Data?

We may share your personal data with other companies in the group acting as joint controllers or processors and who are based in the UK and US and provide IT and system administration services and undertake leadership reporting. This includes subsidiaries and our holding company and its subsidiaries.

We may sometimes contract with the following third parties to supply products services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, incl

uding a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

12. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: dpo@perceptor-inspection.com
Telephone number: +44 (0)1926 611747
Postal Address: 61 Bridge Street, Kington HR5 3DJ United Kingdom

13. Changes to this Privacy Notice

We reserve the right to change this privacy policy from time to time and will post the new version on our website. The latest version of this privacy notice will always be made available at www.perceptor-inspection.com. We encourage you to check back periodically to see any updates.

Updated June 2026