Perceptor IoT Hardware Warranties

Limited Hardware Warranty

Perceptor Inspection Technologies Limited (‘Perceptor’) warrants its Perceptor IoT hardware products in accordance with the terms set out below.

This Hardware Warranty applies solely to physical hardware components supplied by Perceptor including the physical Perceptor IoT device, camera assemblies, hardware accessories and associated physical components supplied by Perceptor.

Software warranties are governed separately under the applicable Subscription Agreement or Lifetime Agreement.

Hardware Warranty for Subscription Model

Perceptor hardware supplied under a subscription model is warranted for Twenty-Four (24) months from the date of signing of the Subscription Agreement or first use, whichever is the earlier date.

The warranty covers defects in materials and workmanship, provided that:

• The hardware remains unmodified

• It is installed and operated in accordance with Perceptor documentation

• It is used under normal and proper operating condition

Perceptor’s obligation under this warranty is (at its discretion) to repair or replace the defective hardware.

Mandatory Registration Requirement

To qualify for Subscription hardware warranty coverage:

• The Perceptor IoT device must be formally registered with Perceptor

• Registration must be completed within four (4) weeks (28 days)

• The 28-day period begins on the date when the subscription agreement is signed or the hardware is first used, whichever comes earlier

If the device is not registered within this 28-day period, Subscription hardware warranty coverage will not apply.

Hardware Warranty – Lifetime On-Premise Conditions

For customers who have purchased the Lifetime (on-premise) model, hardware is warranted for Twenty-Four (24) months subject to the conditions below.

Mandatory Registration Requirement

To qualify for Lifetime hardware warranty coverage:

• The Perceptor IoT device must be formally registered with Perceptor

• Registration must be completed within eight (8) weeks (56 days)

• The 56-day period begins on the date when both parties sign the Lifetime Agreement

If the device is not registered within this 56-day period, Lifetime hardware warranty coverage will not apply.

Hardware Warranty – Applicable to Both Lifetime and Subscription hardware

The warranty covers defects in materials and workmanship, provided that: 

• The hardware remains unmodified

• It is installed and operated in accordance with Perceptor documentation

• It is used under normal and proper operating conditions

Perceptor’s obligation under this warranty is (at its discretion) to repair or replace the defective hardware.

Any repairs are performed on a return-to-service-depot basis with prior authorisation.

The End User is responsible for shipment of the hardware to Perceptor.

Perceptor will cover return shipment following confirmed warranty repair.

If no fault is found or the hardware is determined not to be covered under warranty, return shipping costs may be chargeable.

Repaired or replaced hardware is warranted for thirty (30) days following repair or the remainder of the original warranty period (24 months), whichever is longer.

Warranty Exclusions

This warranty does not apply to hardware that has:

• Been repaired, altered, modified or tampered with by anyone other than Perceptor or its authorised resellers.

• Been subjected to misuse, negligence, improper installation or improper storage

• Suffered damage due to liquids, contamination or environmental exposure

• Been subjected to unusual physical or electrical stress

• Been damaged due to failure to maintain printers and associated equipment in accordance with manufacturer recommendations

• Been operated outside the specified environmental and operational parameters

 Normal wear and tear is not covered.

Limitation of Liability

Except for the express hardware warranty set out above, Perceptor provides no other warranties or conditions.

To the fullest extent permitted by applicable law, all implied terms, conditions or warranties, including any implied terms as to satisfactory quality or fitness for a particular purpose, are excluded.

Perceptor’s total liability arising under or in connection with this Hardware Warranty shall not exceed the amount paid by the End-User for the hardware.

Perceptor shall not be liable for:

• Loss of profits

• Loss of production

• Loss of revenue

• Loss or destruction of data

• Indirect or consequential loss

Warranty coverage applies only to hardware purchased directly from Perceptor or from authorised resellers.

Jurisdiction

Each party irrevocably agrees that any proceedings relating to any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation instituted against Perceptor by the Customer shall be brought in the courts of England and any such proceedings against the Customer by Perceptor shall be brought in the courts of the End User’s domicile.

Each party agrees that the specified courts shall have exclusive jurisdiction over such disputes or claims and further acknowledges that any counterclaim may be brought in any proceedings already commenced.

Each party is entitled to seek injunctive relief in relation to disputes or claims under this Agreement in any relevant jurisdiction.